Privacy policy.

Effective Date: 10 November 2024

Biomine Health (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.biominehealth.com), join our waitlist, or engage with our services.

We are compliant with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Protection of Personal Information Act (POPIA) to protect your personal information, no matter where you are located.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Data

  • Identifiers: Your name, email address, phone number, and other contact details provided when joining the waitlist, signing up for updates, or interacting with us.

  • Health-Related Data: Data you voluntarily provide related to our services (e.g., information about your reproductive health or microbiome).

1.2 Usage Data

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Website Activity: Pages visited, time spent, and other diagnostic data collected via cookies and similar technologies.

1.3 Cookies and Tracking

  • We use cookies and tracking technologies to improve functionality, monitor usage, and personalise your experience. For more information, please see our Cookie Policy (www.biominehealth.com/cookies).

2. How We Use Your Data

We use your data for the following purposes:

  • To manage your waitlist registration and communicate updates.

  • To personalise your user experience on our website.

  • To send you newsletters, marketing materials, or other communications (if you consent).

  • To improve our website, services, and offerings.

  • To comply with legal obligations and safeguard our rights.


3. Sharing Your Data

We do not sell your personal data. However, we may share your information in these situations:

  • Service Providers: With third parties that provide technical support, hosting, or email communication services.

  • Legal Requirements: When required to comply with applicable laws or legal requests.

  • Business Transfers: In the case of a merger, sale, or acquisition, your data may be transferred to a successor entity.


4. Your Rights

4.1 For UK/EU Residents (GDPR)

If you are a resident of the UK/EU, you have the following rights:

  • Right to Access: Request details of the personal data we hold about you.

  • Right to Correction: Correct inaccuracies in your personal data.

  • Right to Erasure: Request deletion of your data, subject to legal exceptions.

  • Right to Restrict Processing: Limit how we use your data in certain circumstances.

  • Right to Data Portability: Receive your data in a structured, machine-readable format.

  • Right to Object: Object to certain types of data processing.

  • Right to Lodge a Complaint: Contact your local data protection authority, such as the Information Commissioner’s Office (ICO) in the UK.

4.2 For US Residents (CCPA and Other State Laws)

If you are a US resident, including California, you have the following rights:

  • Right to Know: Request details about the categories and specific pieces of personal data we collect, use, or share.

  • Right to Delete: Request deletion of your personal data, subject to certain legal exceptions.

  • Right to Opt-Out: Opt-out of the sale of your personal data (we do not sell personal data).

  • Right to Non-Discrimination: You will not face discrimination for exercising your privacy rights under CCPA or other laws.

To exercise these rights, contact us using the details below.

4.3 For South African Residents (POPIA)

Under POPIA, South African residents have the following rights:

  • Right to Access and Correction: Access or update your personal data.

  • Right to Object: Object to the processing of your personal data for specific purposes.

  • Right to Lodge a Complaint: Contact the Information Regulator of South Africa.

5. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When your data is no longer needed, it will be securely deleted or anonymised.


6. Security

We use appropriate technical and organisational measures to safeguard your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure.


7. Cookies and Tracking Technologies

We use cookies to:

  • Provide essential functionality for our website.

  • Analyse website usage and improve user experience.

  • Deliver personalised content or marketing (if you consent).

You can control your cookie preferences via your browser settings. For details, see our Cookie Policy (www.biominehealth.com/cookies).

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies for more information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us:

Biomine Health
Email: info@biominehealth.com

Phone:+44 7846871388
Mailing Address: Aldwych House, 71-91 Aldwych, London WC2B 4HN

For South Africa-specific queries, you may contact our Responsible Party under POPIA: +27 73 205 0821.

For UK/EU residents, you may lodge complaints with the Information Commissioner’s Office (ICO). Visit https://ico.org.uk for more information.